Refund policy

We want you to love your Vardhaan piece. If something isn't right, here's how returns work.

Return Window
Returns are accepted within 7 days of delivery, provided:
- The item is unused, unwashed, and unaltered
- Original tags and packaging are intact
- Proof of purchase (order ID/invoice) is shared
- An unpacking video is provided (see below)

Unpacking Video Requirement
To help us process returns, replacements, or damage claims quickly and fairly, customers must record a clear, unedited video while opening the package — starting before the parcel is opened and continuing until the product is fully unboxed. Return, refund, or replacement requests for damaged, defective, wrong, or missing items will only be accepted along with this unpacking video. Requests without a valid unpacking video may not be processed.

Non-Returnable Items
Because of the handmade and made-to-order nature of embroidery work, the following are not eligible for return:
- Customized or personalized embroidery pieces
- Items marked "Made to Order" or "Final Sale"
- Products damaged due to misuse or improper washing

Refund Process
- Once your return is received, we inspect it within 2–3 business days
- Approved refunds are processed within 5–7 business days to your original payment method

Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery along with your unpacking video and clear photos of the product and packaging — we'll arrange a replacement or refund at no extra cost.

Return Shipping
Customers bear return shipping costs unless the item was defective or incorrect on our end.

Contact: support@vardhaan.shop